POSITION SUMMARY
Under the direction of the Director of Slot & Beverage Operations, the Beverage Manager leads, administers, and oversees all beverage operations throughout Spokane Tribe Resort & Casino, including multiple bars and beverage service across the casino floor. This position is accountable for operational excellence, financial performance, regulatory compliance, guest satisfaction, team member development, and strategic initiatives. The Beverage Manager provides leadership to beverage team members and assistant managers while fostering a culture of accountability, service excellence, innovation, and continuous improvement.
KEY RESPONSIBILITIES / DUTIES
- Promote and support a culture of excellence at Spokane Tribe Resort & Casino by modeling STRC values, delivering exceptional guest service, and upholding the highest standards of professionalism and ethics.
- Provide exceptional guest service throughout all interactions.
- Ensure compliance with all applicable gaming regulations, internal controls, and departmental policies, including requirements of the Gaming Commission and applicable state and federal authorities.
Leadership and Guest Service
- Set and enforce guest service standards for all bars and casino floor beverage service; monitor guest satisfaction, handle guest concerns and complaints, and lead service recovery in a professional and timely manner.
- Supervise assistant managers and beverage team members. Recommend candidates for hire, participate in the selection process, and provide input on performance evaluations; develop assistant managers through succession planning and professional development.
- Develop and implement beverage training programs covering service standards, product knowledge, responsible alcohol service, and compliance; train, coach, and mentor team members with regular feedback to ensure consistent drink quality, presentation, and service.
Beverage Operations
- Oversee all beverage operations across all bars and casino floor beverage service, including opening and closing procedures and cleanliness standards, to meet service, quality, and health department requirements.
- Develop beverage menus, pricing, and promotions in coordination with F&B leadership to enhance the guest experience and grow revenue.
- Coordinate with other departments on beverage operations, special events, banquets, and promotions; resolve problems as they arise and assist in other Food & Beverage areas as needed.
Administration
- Establish and maintain department standards, procedures, and operational goals that control beverage and labor costs while protecting product quality, presentation, and service; create efficient schedules aligned with anticipated guest volume and labor budget.
- Lead projects to evaluate, implement, and maintain automation software and systems, such as automated beverage dispensing, inventory management, ordering, POS, and scheduling tools. Coordinate with IT, Finance, and vendors, and lead department adoption of new technologies and processes through planning, training, communication, and change management.
Budget, Cost Control, and Reporting
- Participate in the annual budget process; monitor beverage revenue, cost percentages, labor costs, and purchasing budgets across all bars and the casino floor to meet approved revenue and budget targets.
- Identify revenue growth and cost-saving opportunities; develop and execute short- and long-term operational strategies to improve service quality, team performance, efficiency, profitability, and guest satisfaction.
- Prepare regular reports on beverage sales, costs, labor, and inventory trends; report budget variances to the Director of Slot & Beverage Operations with cause, corrective action, and recommendations.
Purchasing and Inventory
- Manage all beverage ordering, alcoholic and non-alcoholic, for all bars and the casino floor based on operational needs and forecasted demand; set and review par levels to prevent shortages and overstock.
- Build and maintain relationships with beverage distributors and vendors; negotiate pricing, delivery schedules, and contract terms within approved purchasing authority; verify deliveries against orders and invoices and resolve discrepancies.
- Conduct regular inventory counts and audits and reconcile results against sales and purchasing records; enforce controls to minimize waste, spillage, shrinkage, and theft, and investigate variances.
Compliance
- Ensure compliance with all Tribal, State, Federal, and local laws governing alcohol service, responsible beverage practices, MAST certification requirements, health and safety regulations, and STRC policies; report potential compliance issues to the Director.
- Maintain accurate department records and serve as the department representative during audits, inspections, investigations, and regulatory reviews.
- Investigate operational, team member, guest, safety, and regulatory incidents; take or recommend corrective action as appropriate.
General
- Demonstrate dependability and reliability by maintaining regular, punctual attendance and consistently fulfilling assigned shifts and responsibilities.
- Create, maintain, and facilitate a positive and safe work environment; promote healthy team member relations and report concerns to appropriate personnel.
- Perform other duties as assigned.
