Sportsbook Supervisor

POSITION SUMMARY

Sports Book Supervisor assists and supports the Sports Book Manager in the day-to-day business activities of a sports book. The position focuses on delivery of Outstanding Service, which generates opportunities for increased handle and profitability, while being an active promoter of the Spokane Tribe Casino Brand.

GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

• Awareness of Management information to maximize profitability of the Sports book.
• Agree and Deliver action plans with Sports Book Shift Manager to improve performance.
• Review guest activity with Sports Book Shift Manager on a regular basis, identifying non-profitable business and guests impacting on profitability and adhering to Spokane Tribe Casino procedures to protect the sports book’s profitability.
• Ensure the Sports book team is aware of guests impacting on profitability and that agreed actions are adhered to.
• Ensure betting control guidelines are adhered to within the sports book.
• Resolve bet queries within agreed levels of authority and in a timely manner.
• Manage all accountable costs, with particular emphasis on use of establishment hours.
• Plan with Sports Book Shift Manager and lead team participation in all promotional activity.
• Actively support sports book development strategy.
• Be aware of local competitor activity and report all changes.

GENERAL CONDITIONS

Must have ability to:

• Communicate effectively with all levels of team members and guests.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress)

JOB QUALIFICATIONS

• High School diploma or GED required.
• 3+ years of experience in sports book or racetrack or other gaming environment.
• 1+ year of experience in a managerial / supervisory role.
• A strong commitment to guest service excellence, genuinely interested in helping guests.
• Excellent communication and interpersonal skills.
• Ability to work as part of a team and to lead and motivate when necessary.
• Well-presented, polite, tactful, and friendly.
• Numerate, lively, and quick-thinking; good level of decision-making skills.
• Handle pressure and resolve complaints/difficult situations in a calm and patient manner.
• Enjoy promoting products and services confidently.
• Gather and act on customer feedback effectively.
• Prioritize quick, effective speed of service.
• High standards, initiative, proactivity, and professionalism.
• Flexible to perform different tasks and follow procedures correctly.
• Full of drive and enthusiasm for your own development.
• Understanding of regulatory requirements; e.g., Gambling Commission, Health & Safety, Equality Act.

Obtain and maintain a valid gaming license