POSITION SUMMARY
The incumbent in this position is responsible for greeting guests, arranging for prompt seating, and for ensuring guests feel welcome and comfortable.
GENERAL ACCOUNTABILITIES
• Provide information on all aspects of the Spokane Tribe Casino services and facilities for guests.
• Greet guests and arranges for seating; monitors room atmosphere.
• Quote accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
• Answer phones according to established procedures.
• Communicate with co-workers and supervisor to ensure quality service.
• Provide exceptional customer service to the public and staff.
• Other duties as assigned.
WORKING CONDITIONS
Must have ability to:
• Communicate effectively with customers as well as co-workers.
• Document and comprehend reservations.
• Stand throughout an eight-hour shift.
• Move effectively and efficiently throughout the restaurant.
• Lift to 10 pounds so as to carry stacks of menus or help to bus tables as necessary.
• Work in an environment that is subject to varying levels of smoke, noise and crowds the severity of which depends upon customer volume.
• Communicate effectively with customers and co-workers.
JOB QUALIFICATIONS
The skills and abilities necessary for effective performance within this position are typically acquired through one year customer service experience. Prior restaurant experience is helpful.
Obtain and maintain a valid Gaming license.