Sports Grill Attendant

The individual in this position is responsible for providing food and beverage to guests in a quick, efficient, and courteous manner as well as have some basic culinary skills. Performs responsibilities in accordance with all Company standards, policies, and procedures.

• Practices, supports, and maintains the Mission, Vision and Values of Casino.
• Welcome and connect with every customer. Discovers customers needs and appropriately suggests product to enhance service and meet sales goals.
• Be familiar with the menu and the preparation of menu items.
• Take guests orders and accurately input them into the computer/register.
• Complete assigned side work and any additional tasks.
• Ability to properly balance cash drawer.
• Must be able to handle all cash transactions including credit cards, comps, promotions, coupons, discounts, and player points.
• Prepare beverage and food of the highest quality by following standards of service for the Grab and Go.
• Operate cash register and handles money.
• Clean and maintain the appearance of all merchandise and customer areas.
• Respond to customer inquiries and their requests.
• Learn and demonstrate creating the Spokane Tribe Casino experience.
• Must be able to multitask and assist customers swiftly and efficiently.
• Must be able to effectively communicate and problem solve.
• Report to supervisor or manager any customer complaints or issues.
• Monitor stock and communicate with supervisor.
• Secures the outlet for Opening and Closing.
• Communicates guest opportunities and situations to management or relief personnel

WORKING CONDITIONS

• Must have ability to:
• Use all equipment associated with the position, including but not limited to cash register, and computer keyboard.
• Communicate effectively always, with customers as well as all levels of employees.
• Effectively and efficiently move around work area.
• Review and comprehend all necessary documentation.
• Inspect and maintain areas for which responsible, as well as ability to distinguish between different denominations of currency and make change.
• Perform several different duties including, but not limited to; lifting, pushing carrying, and pulling loads up to 50 pounds.
• Walk, squat, stand, and twist to be able to lift, load, and unload items.
• Operate in a working environment that is subject to varying levels of crowds and noise, the severity of which depends upon customer volume.
• Perform other tasks assigned.

• Basic math skills.
• Verbal communication and customer service skills required.
• Prior money handling skills, computer skills, required.
• Must be knowledgeable in areas regarding operation of Commercial Espresso machines, cooking equipment and have a basic working knowledge of beverages.
• These skills and abilities are typically acquired through completion of a high school degree or equivalent, as well as through two months of on-the-job training or equivalent experience.
• Must be able to obtain required food handlers’ certifications.
• Strong guest service and problem-solving skills.
• Able to Multitask in a fast-paced environment
• Must be able to tolerate areas containing varying noise, smoke, and temperature levels

Gaming License Required? Ability to secure and maintain STATE OR TRIBAL Gaming License.